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Reccommendations engine kept stopping [Solved]

May 22, 2018, 8:17 am
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In my newly upgraded HA environment we had an issue failing backwards on some of our servers -- the Recommendations engine kept stopping with logfiles that look like this:

 

*** SolarWinds Recommendations Service v1.2.0.4674, .Net Runtime v4.0.30319 ***
2018-05-22 07:17:39,271 [SolarWindsRecommendations.OnStart] INFO  SolarWinds.InformationService.Contract2.InfoServiceProxy - Non-used connection was opened. Information for developers. No impact on product functionality. See verbose log for more details.
2018-05-22 07:17:40,083 [SolarWindsRecommendations.OnStart] WARN  SolarWinds.Orion.Common.Helpers.CryptoHelper - Unable to load SolarWinds.Orion.Security.dll from execution directory.
System.IO.FileNotFoundException: The system cannot find the file specified. (Exception from HRESULT: 0x80070002)   at System.Reflection.RuntimeAssembly.nLoadFile(String path, Evidence evidence)   at System.Reflection.Assembly.LoadFile(String path)   at SolarWinds.Orion.Common.Helpers.CryptoHelper..cctor()
2018-05-22 07:17:40,083 [SolarWindsRecommendations.OnStart] WARN  SolarWinds.Orion.Common.Helpers.CryptoHelper - Trying to load SolarWinds.Orion.Security.dll from Orion install directory...
2018-05-22 07:17:40,099 [SolarWindsRecommendations.OnStart] INFO  SolarWinds.Orion.Common.ConnectionStringProvider - SqlWinAuthImpersonate=true
2018-05-22 07:17:40,427 [SolarWindsRecommendations.OnStart] INFO  SolarWinds.InformationService.Contract2.InfoServiceProxy - Non-used connection was opened. Information for developers. No impact on product functionality. See verbose log for more details.
2018-05-22 07:17:40,911 [SolarWindsRecommendations.OnStart] INFO  SolarWinds.Recommendations.ServiceContainer.ServiceManager - DataProviderService started successfully.
2018-05-22 07:17:41,130 [SolarWindsRecommendations.OnStart] INFO  SolarWinds.Recommendations.ServiceContainer.ServiceManager - EngineService started successfully.
2018-05-22 07:17:41,568 [SolarWindsRecommendations.OnStart] INFO  SolarWinds.Recommendations.Orchestration.Notifications.SubscriptionService - Starting subscription service
2018-05-22 07:17:41,614 [SolarWindsRecommendations.OnStart] INFO  SolarWinds.Orion.Swis.PubSub.MessageBus.MessageBusConnectionProvider - Orion.PubSub.PubSubOverMessageBusEnabled == false, so not attempting message bus connection. (Change in /orion/admin/advancedconfiguration/global.aspx)
2018-05-22 07:17:42,599 [SolarWindsRecommendations.OnStart] ERROR SolarWinds.Recommendations.Orchestration.Notifications.SubscriptionService - Adding swis subscriptions failed. Is swis running?
System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: Create failed, check fault information.
Object reference not set to an instance of an object. (Fault Detail is equal to InfoServiceFaultContract [ System.NullReferenceException: Object reference not set to an instance of an object.   at SolarWinds.InformationService.ChangeBroker.PersistentNotificationServiceForwarder.GetSubscriptionKeyFromUri(String subscriptionId)   at SolarWinds.InformationService.ChangeBroker.PersistentNotificationServiceForwarder.Subscribe(Subscription subscription, NetworkCredential credentials, String[] tags)   at SolarWinds.InformationService.ChangeBroker.SubscriptionProvider.SubscriptionProvider.CreateSubscription(IDictionary`2 columns)   at SolarWinds.InformationService.Addons.DataProvider.<Create>d__61.MoveNext()   at System.Collections.Generic.List`1.InsertRange(Int32 index, IEnumerable`1 collection)   at SolarWinds.InformationService.Core.CrudProcessor.<CreateLocal>d__21.MoveNext()   at SolarWinds.InformationService.Core.CrudProcessor.<CreateInternal>d__18.MoveNext()   at System.Linq.Enumerable.First[TSource](IEnumerable`1 source)   at SolarWinds.InformationService.Core.CrudPro...).
2018-05-22 07:17:42,599 [SolarWindsRecommendations.OnStart] FATAL SolarWinds.Recommendations.Service.RecommendationsService - Unhandled exception caught.
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: Create failed, check fault information.
Object reference not set to an instance of an object.

...

 

The FATAL error is like 27, Caused by the ERROR on line 15, but the hint is on line 14 as to what is going wrong. for some reason PubSubOverMessageBusEnabled was set to false on a random selection of servers.

 

to check this visit the advanced settings page (which is where the URL us trying to send you at ... https://your-server/Orion/Admin/AdvancedConfiguration/ServerSpecific.aspx

 

Check the settings and make sure they are set the same on all of your servers... I can't imagine a case when not setting these all the same would be the right thing to do

 

Hope this helps someone

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SolarWinds Log Manager for Orion Polling Service service terminated unexpectedly

January 17, 2020, 6:47 am
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I'm running into a number of events in my primary poller's event log indicating "The SolarWinds Log Manager for Orion Polling Service service terminated unexpectedly". The crashes happen at seemingly random times, though I'd figure there's likely a bad/malformed event of some sort (or something in that vein) causing it. Are there any logs for that service specifically that can give me a clue what might be happening? I looked through all the typical log folders and can't find one. Wanted to do a little more due-diligence on my end before opening a case with support.

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SSH and unable to download configuration file.

October 31, 2019, 12:00 am
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Dear folks,

 

When I try to ssh a device and down the configuration file am getting an error. Below I'm adding the error am getting.

 

When I try to access SSH : Orion website is unable to create a SSH session.

When I try to download the configuration file : Unable to connect to polling engine XXX on the relevant server. Verify that NCM 7.7 or later is installed on the server.

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Cisco WLC are not polling ?

October 7, 2019, 4:36 am
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frequently cisco WLC are not polling and got stuck with the old AP data in NPM. Am not getting any resolution for this issue we are facing this issue frequently. I have raised TAC case regarding this issue but not getting any update. Its badly impacting the production.

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Sending data from Solarwinds via POST in JSON format

January 20, 2020, 8:15 am
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Is it possible to send data in JSON format from Solarwinds to other third party applications using POST method?

 

serenaaLTeReGo Any help please.

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List all nodes in groups with multi level

January 17, 2020, 2:02 am
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Hi,

 

We have setup groups with multiple level like the following exemple

Email service

- Exchange server

     - Production

          - node 1

          - node 2

     - UAT

          - node 4

          - node 5

- Mailrelay

     - node 3

 

We need to list all node per Group root ie i like to query the Group Root and have a list of the nodes node 1, node 2, node 3, node 4, node 5.

 

I have already query the ContainerMemberSnapshot table however i 'don know how to more or less easily have a kind of recurring query to list all the node below the root group.

 

Typically we need this information in order to create Forecast report based on group architecture like forecast for Email service for PROD or UAT.

 

We have this kind of group tree with different depth.

 

Has anyone already work on this kind of report based on group tree ?

 

Cheers

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Migration to new servers

January 15, 2020, 11:03 am
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I am wondering if anyone has steps for migrating Web Help Desk to a new server. We are looking to upgrade the WHD version to 12.7.1 on the newer server. I have the server built with the local PostgreSQL server and need to migrate the data over to the new server. What are major gotcha's in this process?

 

Any advice would be welcome.

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Client Admin searches on WHD12.7.1

January 21, 2020, 2:58 am
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Since upgrade to WHD12.7.1 when using new Client UI in History Client Admins can no longer search by keywords on Tickets or by Client surname of the Clients the Admin oversees.

Any one else seen this issue?

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Is there any way to change the TriggeredMessage of an Alert using the SDK?

October 31, 2019, 3:33 pm
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I am trying to modify the text of an alert after firing in order to make it more useful. I have a trap and I want to pass it along to an external script in order to extract a substring from it, so far so good. What I can't seem to find is how can I update the TriggeredMessage field in the database after I've extracted the substring. I tried swis.query('UPDATE... (I am using python) but (un)fortunately it does input validation and doesn't let me abuse it like this.

 

Is there any other way to do it? From what I can tell swiss.update only works if you have an uri and I cannot find one for the AlertActive tabel.

 

LE: Found the uri, but it doesn't let me change TriggeredMessage. Here is the error:

raise HTTPError(http_error_msg, response=self)

requests.exceptions.HTTPError: 403 Client Error: Operation not supported on Orion.AlertActive for url: https://localhost:17778/SolarWinds/InformationService/v3/Json/swis://SolarWinds-NPM./Orion/Orion.AlertActive/AlertActiveID=221,AlertObjectID=89

 

and the code:

swis.update(Uri, TriggeredMessage='Am reusit!')

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Palo Brute Force Detected

June 17, 2019, 8:22 am
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I'm getting notices from security team that one of my pollers is making excessive connection attempts to my SW Db. This is apparently in response to my reboot, post Windows Update. This particular poller is seprated from the core and the Db by a Palo firewall with appropriate rule sin place to allow the necessary poller to core and poller to Db connections. My question is what exactly is this poller doing that would trigger these alarms?

 

threatid: Microsoft SQL Server User Authentication Brute Force Attempt(40010)

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Polling Engine Status?

January 21, 2020, 7:24 am
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How do I improve this or is it something that needs improvement? Here is what mine says:

 

Polling Engine Status

 

Last Database Update   7 second(s) ago

Polling Engine on   SOLARWINDS

IP Address     192.168.xx.xx

Last Database Sync     16 second(s) ago

Network Elements     104 Nodes, 860 Interfaces, 90 Volumes, 1054 Total Elements

Polling Completion     100.00%

Software Version     Windows Server 2016

Service Pack

 

What would you fix first? Do I need to manage my Pollers? Turn off the ones Im not using?

 

Just learning how to keep my system as good as it can be...

 

Thanks-

Nato

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Unable to display sqwl script on custom html

January 22, 2020, 2:00 am
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I encountered issue to display my below script on custom html, anyone can advise any error on my script? Thanks in advance!

 

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Cisco CUBE voip dial-peers statistics

January 22, 2020, 5:58 am
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Hello.

 

I need to collect statistics from dial-peers about incoming and outgoing calls.

 

I have some OIDs:

 

Incoming:

1.3.6.1.4.1.9.9.63.1.3.8.4.1.1.XXX

Outgoing:

1.3.6.1.4.1.9.9.63.1.3.8.4.1.2.XXX

 

Can anybody says: how can i assign them on dial-peers, collect statistics and write a graph on Web interface?

 

Thank you.

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Craft an Alert without generating an alert - IYSWIM?

January 22, 2020, 4:10 am
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OK, so some of my lack of understanding may be to do with unfamiliarity with word usage but let me try and explain.

 

If I craft an alert - let's say the trigger is for F5 Pool Members going down for a specific client. This alert is working just fine, and triggers a line of text into the alert centre, and also triggers our external incident management system to raise an incident for the same. Now, sometime later, client 2 says - oh, can we have alerting for pool members going down.

 

To me, the simplest answer should be that I edit the current alert, and add in the second client as a trigger action which now reads as: is it client a or if client b, and othert conditions are met then trigger However, when I get to the summary page I get the following box just above the submit button:

 

Searching the forum doesn't produce an answer that helps me... so a couple of questions I guess.

 

1. Some of these 269 objects may already have triggered - so does this mean it will re-trigger and in our case also create a new incident?

 

2. Presumming the above is true, then how would you go about adding a second client (condition I guess) to an alert? Create a new alert just for that client?

3. If true, then how do you edit an alert such that it doesn't do this?

 

4 Also, if I just edit the alert but ultimately cancel out, it appears the Solarwinds is triggering these alerts anyway. Surely that isn't right?

 

 

Bottom line: we want to be able to edit alerts without Solarwinds going 'oh look, I found xxx number like that and will trigger them now' each, and every time.

 

Or am I barklng up the wrong tree? Any clarity, anybody can offer is most welcome. Thanks.

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Monitoring Dashboard (NOC View) - Ideas/Suggestions

May 29, 2018, 12:24 pm
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Hi Guys,

 

 

I've been tasked with reviewing our current monitoring solution and dashboards. What I have found is our monitoring dashboards (NOC View) aren't very clear.

 

 

We're using the latest version of all of the Solarwinds components (NPM, WPM and SAM).

 

 

We have TVs setup to show the state of our environment but it flicks through a two screens, both are Solarwinds dashboards (NOC View)

 

 

I would like to know how you've used Solarwinds to give you clear, single pane of glass dashboards for your support teams to look at.

 

 

The teams concerned are Infrastructure and Networks - So that's two different dashboards.

 

 

Ideally, screenshots of some boards would be fab!

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Report on Custom Properties

January 22, 2020, 6:52 am
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Having trouble with SWQL for cus prop entries.

 

Node.CustomProperties.group_membership = 'AVAYA'

 

this fails - Query is not valid

 

any advice?

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Cant add Device to Orion

January 22, 2020, 5:27 am
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He have over 100 devices already being monitored in our Orion system. We are trying to add a new Router for B2B connections.

 

Even though we have opened all ports and in the firewall (This router exists in a different zone) It still will not allow us to add this device into Solarwinds.

 

The only difference I am noticing on this device is that we have set it up as a backup interface with the same IP, but that backup interface is naturally in a standby/down mode.

 

Is there anyone that has ever had this issue or knows what we may be missing. Any advance is greatly appreciated

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ANNOUNCING THE RELEASE OF THE SCP DIAGNOSTICS EXAM

January 21, 2020, 11:32 am
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SolarWinds Academy is pleased to announce the release of the SCP Diagnostics exam— the seventh addition to our suite of SCP exams.

 

Unlike our product-specific exams, the SCP Diagnostics exam assesses your knowledge and skills of troubleshooting SolarWinds’ products. Because of the broad subject-matter, SolarWinds recommends you have at least one SCP product-specific badge before you participate in the SCP Diagnostics exam.

 

Take a look at our Diagnostics Exam Prep Guide to learn more about the exam.

 

When ready, register and take the SCP Diagnostics exam to earn a Diagnose badge!

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Ticket Routing

January 9, 2020, 12:19 pm
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Question

We have a majority of tickets assigned to help desk then assign to a tech in a different group if needed. The issue is then the tech group the person is in does not see the ticket

even though a member of the group is assigned the ticket. Is there a way without changing the request type to be able to change the tech group on ticket so it now is assigned to

that group.

 

Thanks in advance for the help.

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SWIS URI Connection is wrong

June 26, 2017, 1:21 pm
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The url that shows up after running new-orionnode powershell is wrong. Its set as my old server. Can someone tell me where to update this?

swis.png

 

Same thing happens when running CRUD.addWMINode.ps1 After running the below section

 

after running :$newNodeUri = New-SwisObject $swis -EntityType "Orion.Nodes" -Properties $newNodeProps the $newnodeURI variable is set to the "Swis://OLDSERVER/Orion/Orion.Nodes/NodeID=1024"

 

 

I'm sure its stored somewhere simple i just cant figure out where its getting the old server name. I checked all the places in the Database that sounded reasonable but apparently I'm not thinking out side of the box

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